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AWS Cloud Support Engineer Salary in the US

Amazon Web Services (AWS) is Amazon’s cloud platform that provides more than 175 applications. These applications range from infrastructure and storage to blockchain and the Internet of Things (IoT). Developers also use it to build products. 

And because AWS technology is so widely used these days, they are in high demand. Aside from the great benefits, you'll get a pretty good AWS cloud support engineer salary if you apply to work at Amazon.

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To help you understand the role better and decode the AWS Cloud Support Engineer Salary, in this article, we’ll be covering:

  • What Does an AWS Cloud Support Engineer Do?
  • Skills Required to Become an AWS Cloud Support Engineer
  • Average AWS Cloud Support Engineer Salary
  • AWS Cloud Support Engineer Salary in Other FAANG Companies
  • Benefits of Working at AWS as a Cloud Support Engineer
  • FAQs on AWS Cloud Support Engineer Salary

What Does an AWS Cloud Support Engineer Do?

As an AWS cloud support engineer, your work will include but not be limited to:

  • Helping the customers with their AWS applications
  • Debugging reported problems 
  • Working on building and maintaining AWS test instances 
  • Collaborate with AWS cloud developers to learn more about the product and support it

In this role, you’ll have to deal with new problems every day, and be up-to-date with the latest products. Since you’ll have to use a testbed when learning about and supporting new products. All AWS cloud support engineers usually own and maintain them. 

These testbeds can also implement automated tests, create new applications to learn troubleshooting better, and simulate problems that the customers might be facing.

As the AWS cloud is used to support applications on the web, they must function efficiently throughout the day. So if anything happens or something goes wrong, support engineers need to be available. This is why cloud support engineers typically work in shifts. 

Skills Required to Become an AWS Cloud Support Engineer

The AWS cloud support engineer salary depends on your skillset and experience. Some of the primary skills you’ll need to have are:

  • In-depth knowledge of AWS applications 
  • Cloud computing
  • Networking
  • System administration
  • Scripting
  • Automated testing
  • Security
  • System architecture
  • Network administration
  • Good at troubleshooting
  • Experience in technical and customer service

As a cloud engineer, you’ll need to be someone who is attentive to detail and has a knack for problem-solving under pressure. 

Average AWS Cloud Support Engineer Salary

The average AWS Cloud Support Engineer Salary at Amazon is $101,614 per year. Those in the top percentile of earners make close to $200,000 a year.

These engineers aren’t just employed at Amazon, but other companies like Digital Island, Borland, and Pinnacle Systems hire AWS cloud support engineers. The salaries at these companies average about $134,000 per year.

AWS Cloud Support Engineer Salary in Other FAANG Companies

The average AWS cloud support engineer salary at Amazon as compared to other FAANG companies has been given below:

Source: Indeed.com

As is made clear from the table, Facebook and Netflix pay their support engineers more, as compared to Amazon, Apple, and Google. But even though there may be some differences in the pay scale, if you get a job as a support engineer at any of the FAANG companies, you can make six figures a year. 

Benefits of Working as an AWS Cloud Support Engineer

Apart from the great AWS cloud support engineer salary, there are other benefits of working at Amazon. Some of them are:

  • 401K
  • Relocation Bonus
  • COVID-Related Benefits
  • Accidental death and dismemberment (AD&D) Insurance
  • Dental Insurance
  • Health Savings Account (HSA)
  • PTO (Vacation / Personal Days)
  • Health insurance
  • Life insurance

These benefits amount to approximately $6,893. So if you’re thinking of joining Amazon as a cloud support engineer, you have these benefits as added incentives. So prepare well and work hard. 

If you want to understand the kind of questions AWS asks in tech interviews, check out 100+ AWS Interview Questions for Tech Interview Preparation.

FAQs on AWS Cloud Support Engineer Salary

Some common questions asked about AWS cloud support engineer salary:

Q1. What is the average AWS cloud support engineer database salary?

The average AWS cloud support engineer database salary is $101,614 per year, according to Indeed.com.

Q2. How to become an AWS cloud support engineer?

To become an AWS cloud support engineer, basic certification is enough. Amazon offers basic cloud certification, and you can even become an AWS certified architect after you’re done with the basic Cloud certification. To get a job, you’ll need to work on your networking skills and practice algorithms.

Q3. What is a cloud support engineer?

As a cloud support engineer, you’ll be responsible for helping customers with their AWS Cloud products. Further, if you’re employed at Amazon, you’ll maintain and monitor your own testbed.

Q4. How to become a cloud support engineer?

To become a cloud support engineer, you’ll need a bachelor’s degree in computer science, information systems, and technology, software engineering, or another related field. Further, you’ll need to know programming languages since you’ll be using them.

Q5. Do cloud engineers need to know how to code?

The answer to the question is yes. As a cloud engineer, you will be expected to know how to code. However, cloud engineers write very specific types of code.

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